MEGA OKTAVIA (2018) PERAN IMPRESSION MANAJEMEN DALAM MEWUJUDKAN IKLIM KOMUNIKASI ORGANISASI YANG KONDUSIF DINAS PEKERJAAN UMUM DAN PENATAAN RUANG (PUPR) PROVINSI RIAU. Skripsi thesis, Universitas Islam Negeri Sultan Syarif Kasim Riau.

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Abstract

Harmonious interaction between leaders and members within an organization will create the wheel of the organization goes towards the goal to be achieved, but if the opposite will result in conflict both members and members of the leadership of the organization. This study aims to know, analyze, and describe the role of leaders in realizing the climate of organizational communication in forming impression management in Public Works and Spatial Planning (PUPR) Riau Province. The research method used is qualitative descriptive. Techniques in data collection are observation, interview and documentation. informants used in this study were 7 people consisting of Head of Department, Head of Building Management Division, Head of Spatial Planning, Head of Water and Sanitation, Head of Water Resources, Head of Preservation of Road and Bridge, and Head of Development Roads and Bridges. The results showed the impression management create a communication climate of PUPR Service Riau Province. Setting in this study proved that the behavior or attitude shown in front of the members by the leader. In this case the leader always provides a good example in acting speech, behave, discipline, and provide opportunities for other members to innovate. Next on Appreance, leaders read the situation, maintain cohesiveness, nurture, provide direction according to the procedure, and keep the cohesiveness. Finally to Manner, the leadership directs subordinates to work well, instructing subordinates to maintain their appearance and firm behavior in acting and working, responsible, fair and performing according to procedure. Keywords: Impression Management, Climate Communication Organization

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