-, M. Haikel Oksama
TRANSFORMASI PELAYANAN PUBLIK : INTEGRASI
CHATBOT AI PADA PROSES PENGEMBANGAN APLIKASI
MOBILESI-PEKA.
INTERNATIONAL SYMPOSIUM ON INFORMATION TECHNOLOGY AND DIGITAL INNOVATIONS (ISITDI) 2024.
Abstract
Abstract— The rapid advancement of Artificial Intelligence
(AI) and its integration into chatbot applications have opened
new opportunities for enhancing government administration
and public services. However, developing and maintaining
chatbots poses significant challenges due to the necessity of
proficiency in machine learning and natural language
processing, distinguishing it from conventional software
development. To address these challenges, this paper introduces
SI-PEKA, an innovative public service mobile application
featuring the intelligent chatbot, Tanya Jaksa, integrated with
advanced AI technology. By leveraging the GPT-4 assistant,
facilitated by the OpenAI Platform API, SI-PEKA overcomes
these development hurdles, ensuring precise and accurate
responses without requiring extensive expertise in AI from
developers. Currently, public service delivery at the Public
Prosecutor’s Office in Pekanbaru is conducted manually. SI
PEKA revolutionizes this process by offering AI-driven legal
consultations, thereby enhancing efficiency and convenience for
the public. This paper details the development, implementation,
and testing of SI-PEKA, highlighting its transformative potential
in public service delivery. The development process includes
system analysis and design, application implementation, chatbot
integration, testing, and iterative improvement. The application
underwent rigorous Blackbox testing, achieving a 100%
acceptance rate. Results indicate that SI-PEKA functions
effectively, providing accurate responses to user queries and
demonstrating its efficacy in addressing user needs. This study
underscores SI-PEKA's role in driving innovation and adapting
to the rapid advancements in AI technology to meet evolving
user requirements.
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