EVALUASI KINERJA KARYAWAN MENGGUNAKAN METODE 360 DEGREE FEEDBACK dan ANALYTICAL HIERARCHY PROCESS (Studi Kasus: PT. MAYATAMA SOLUSINDO DUMAI

DIRA MAZURA, - (2024) EVALUASI KINERJA KARYAWAN MENGGUNAKAN METODE 360 DEGREE FEEDBACK dan ANALYTICAL HIERARCHY PROCESS (Studi Kasus: PT. MAYATAMA SOLUSINDO DUMAI. JURIKOM (Jurnal Riset Komputer), 9 (2). ISSN 2407-389X

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Abstract

PT Mayatama Solusindo Dumai, an internet service provider company in Dumai, has been experiencing challenges with their internet network services, as they consistently fail to meet their installation targets in 2022. This has led to an increase in customer complaints regarding slow repairs and internet connections, indicating a decline in employee performance. Currently, employee performance appraisal at the company is conducted solely by superiors, resulting in a one-sided evaluation process. To address this issue and enhance the quality of human resources and employee performance, it is recommended to implement the 360 Degree Feedback method and Analytical Hierarchy Process for performance evaluation. A recent study conducted on 10 employees revealed that 8 of them received good scores, while the remaining 2 received fair scores, with score ranges ranging from 4.74 to 3.88 Keywords: Evaluation, Perfomance Appraisal, 360 Degree Feedback, Analytical Hierarchy Process

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