Dinda Sofianti, - and MUHAMMAD LUTHFI HAMZAH, - and Fitriani Muttakin, - and Muhammad Jazman, - (2023) EVALUATION USABILITY OF DIGITAL WALLET APPLICATION USING USER EXPERIENCE QUESTIONNAIRE (UEQ) METHOD AND HEURISTIC EVALUATION (HE). EVALUATION USABILITY OF DIGITAL WALLET APPLICATION USING USER EXPERIENCE QUESTIONNAIRE (UEQ) METHOD AND HEURISTIC EVALUATION (HE). (Submitted)

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Abstract

Abstract— With the help of financial technology called Dana, the Indonesian people can conduct digital payments and transactions quickly, easily, and safely both online and offline. Users have access to a wide range of actions, including investing, sending money, and withdrawing money. The usability of digital wallet applications must be evaluated in order to create a positive user experience. In order to assess usability, heuristic evaluation methods, and a user experience questionnaire must be used. The Dana digital wallet application's attractiveness, perspicuity, efficiency, and stimulation scales all showed positive results based on testing the results of the benchmark user experience questionnaire on six different scales and superior results on the novelty and dependability indices. The Dana digital wallet application's problems do not affect users and can still be tolerated, according to the average severity rating of the 10 aspects of the heuristic evaluation method, which is 1 (one). With a value of 1.33, the Visibility of System Status and Help Recognize and Recover from Errors aspects have the highest severity rating. Kata Kunci— digital wallet application, evaluation, usability, user experience questionnaire, heuristic evaluation.

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