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Thesis
ENGGA WIRADINATA (2017) ANALISIS KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN DI BADAN USAHA MILIK DESA MERANTI MENGGUNAKAN METODE SERVICE QUALITY DAN INDEX POTENTIAL GAIN CUSTOMER VALUE. Skripsi thesis, Universitas Islam Negeri Sultan Syarif Kasim Riau.