SALSA WINANDA, -
(2024)
USER EXPERIENCE EVALUATION OF M-PASPOR USING
USER EXPERIENCE QUESTIONNAIRE.
Jurnal Sistem Cerdas, 7 (3).
pp. 318-327.
Abstract
This study evaluates the user experience (UX) of the M-Paspor application, a mobile
government platform designed to simplify the online passport administration process and reduce queues at
immigration offices. Despite offering convenience, M-Paspor has received numerous complaints regarding its
services since its launch. The evaluation was conducted using the User Experience Questionnaire (UEQ)
method, which measures six aspects: Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and
Novelty. The evaluation results indicate that Perspicuity and Attractiveness received the highest scores, at
1.783 and 1.728 respectively, reflecting that the application is easy to understand and visually appealing.
However, Novelty received a low score of 1.030, suggesting a lack of innovation and fresh experiences for
users. Other aspects, such as Efficiency, Dependability, and Stimulation, scored moderately well but still
require improvements to enhance user engagement. Overall, M-Paspor application performs well in terms of
usability and visual design but requires further innovation to enhance the user experience. Recommended
improvements include enhancing efficiency, simplifying processes, and developing innovative features to
deliver more optimal and satisfying services in the future.
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