Khofifah Incha Aggasy, - (2023) ANALYSIS OF USER SATISFACTION LEVEL TOWARDS OPAC SERVICE QUALITY USING E-SERVQUAL METHOD. JATISI (Jurnal Teknik Informatika dan Sistem Informasi), 10 (1). pp. 985-998. ISSN 2407-4322
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Abstract
OPAC is a computer-based information retrieval system used by users to browse the collection of a library or other unit of information. At Riau Islamic University, OPAC has been implementing OPAC since 2010 to make it easier for library visitors to get information about the reading materials sought in the Library quickly and easily. During its implementation, obstacles were found, namely frequent disturbances, lack of computer facilities in the library, inconsistency of existing data, and no complaint services. This study aims to determine the factors of user satisfaction with OPAC at Riau Islamic University based on the E-Servqualvariables, namely the Efficiency, Reliability, Fulfillment, Privacy, Responsiveness, Compensation, and Contact variables. The results of the study seen from the T-statistics value showed that 3 hypotheses were accepted and 4 hypotheses were rejected, which showed that there were several shortcomings of the application of OPAC at Riau Islamic University, namely in Efficiency, Responsiveness Compensation and variable Contact
| Item Type: | Article |
|---|---|
| Subjects: | 000 Karya Umum > 003 Sistem-sistem |
| Divisions: | Fakultas Sains dan Teknologi > Sistem Informasi |
| Depositing User: | fsains - |
| Date Deposited: | 06 Jun 2023 05:06 |
| Last Modified: | 06 Jun 2023 05:06 |
| URI: | http://repository.uin-suska.ac.id/id/eprint/71359 |
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