Akhmad Mujahidin (2017) ANALYSIS OF PUBLIC PERCEPTION ON ISLAMIC BANKING SERVICES. International Journal of Economic Research, 14. pp. 267-274. ISSN 0972-9380

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Abstract

This study aims to identify and analyze on Islamic banking services in the view from a public perspective. Population and sample research is people who live in the village Bengkalis city. Data were analyzed used descriptive analysis, t test analysis and ANOVA. From the research found that the quality of Islamic banking services meet desired expectations of public, there is a difference between respondents’ perspectives of men and women, there are differences in the level of quality Islamic banking services based on the type of work the respondent (the public). Thus it can be in the know that improved service quality Islamic banking is very good, public has satisfaction with the quality of services provided Islamic banking, compatibility between the expectations and desires of the public with the actualization that the community accepted, can be received a positive impact on the development and improvement of quality Islamic banking services. Keywords: Quality of service, Islamic banking, Islamic law, satisfaction of the public.

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